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All help articles

54 published articles, sorted by most recently updated.

  1. 01
    The Ledger: every transaction in one place
    Payments & payouts 5 min read 1 views
  2. 02
    Running your blog
    Account & settings 3 min read
  3. 03
    Creating and selling Specials
    Listings & photos 3 min read
  4. 04
    Rooms on your website
    Account & settings 3 min read
  5. 05
    Pages & navigation
    Account & settings 2 min read
  6. 06
    Contact forms & website enquiries
    Account & settings 2 min read
  7. 07
    Your web address & custom domain
    Account & settings 3 min read
  8. 08
    Choosing your website theme
    Account & settings 2 min read
  9. 09
    Your logo, favicon & brand details
    Account & settings 3 min read
  10. 10
    Your website Overview & visitor stats
    Account & settings 3 min read
  11. 11
    Choosing where a property is published (Channels)
    Listings & photos 2 min read
  12. 12
    Helping your website get found (SEO)
    Account & settings 3 min read
  13. 13
    Connecting a custom domain
    Account & settings 3 min read
  14. 14
    Publishing your website
    Account & settings 3 min read
  15. 15
    Build your website pages
    Account & settings 4 min read
  16. 16
    Brand & style your website
    Account & settings 3 min read
  17. 17
    Build your website
    Account & settings 3 min read
  18. 18
    How the affiliate programme works
    Account & settings 3 min read 1 views
  19. 19
    Your Vilo invoices & receipts
    Account & settings 2 min read
  20. 20
    Find your way around the dashboard
    Account & settings 3 min read
  21. 21
    Accept payments with your own Paystack & PayPal
    Payments & payouts 4 min read 1 views
  22. 22
    How guest ratings work
    Reviews & ratings 3 min read
  23. 23
    Managing multiple businesses
    Account & settings 4 min read
  24. 24
    Removing a policy safely
    Listings & photos 2 min read
  25. 25
    Your guest directory (CRM)
    Bookings & reservations 4 min read 1 views
  26. 26
    Managing your calendar
    Bookings & reservations 3 min read
  27. 27
    Booking terms & privacy
    Listings & photos 2 min read
  28. 28
    Using your inbox
    Bookings & reservations 3 min read
  29. 29
    Turn enquiries into bookings
    Bookings & reservations 3 min read
  30. 30
    Party guests & relationships
    Bookings & reservations 3 min read
  31. 31
    Listing extras: nearby spots & review themes
    Listings & photos 3 min read 1 views
  32. 32
    How much Vilo has saved you: the OTA commission comparison
    Payments & payouts 2 min read
  33. 33
    How reviews work
    Reviews & ratings 3 min read
  34. 34
    Sending quotes to prospective guests
    Bookings & reservations 6 min read 1 views
  35. 35
    Booked vs collected: reading the Cash position panel
    Payments & payouts 3 min read
  36. 36
    Send a guest a payment link
    Payments & payouts 2 min read
  37. 37
    Payments, deposits, balance & store credit
    Payments & payouts 4 min read 1 views
  38. 38
    Refund payout methods & credit notes
    Payments & payouts 4 min read 1 views
  39. 39
    Emailing your guests (broadcasts)
    Bookings & reservations 3 min read
  40. 40
    Set guest access — per room or whole listing
    Listings & photos 3 min read
  41. 41
    What to do if a guest payment is held for review
    Trust & safety 5 min read 71 helpful
  42. 42
    See when a guest opens your quote, and keep private notes
    Bookings & reservations 3 min read
  43. 43
    Send your guest a personal welcome note
    Bookings & reservations 2 min read
  44. 44
    How seasonal pricing works
    Seasonal pricing 5 min read 1 views
  45. 45
    Setting smart pricing rules for weekends & school holidays
    Seasonal pricing 7 min read 142 helpful
  46. 46
    Pricing for children, infants & pets
    Rooms 3 min read
  47. 47
    Branding your documents with your logo
    Payments & payouts 2 min read 1 views
  48. 48
    Invoices: automatic, branded, always attached
    Payments & payouts 3 min read 1 views
  49. 49
    When does Vilo pay me out? Schedules & bank holidays
    Payments & payouts 3 min read 412 helpful
  50. 50
    Cancelling a booking
    Bookings & reservations 4 min read 1 views
  51. 51
    Discount coupons: create, target & redeem
    Coupons 5 min read 1 views
  52. 52
    Cancellation policies explained: Flexible, Moderate, Strict
    Policies 8 min read 98 helpful
  53. 53
    How to issue a partial refund without cancelling a booking
    Payments & payouts 4 min read 192 helpful
  54. 54
    Connect your Airbnb calendar with a one-way iCal feed
    Channels & sync 6 min read 156 helpful