Wielo doesn’t hold your booking money, so there’s no payout to wait for. When a guest pays by card, the money settles straight to your own Paystack or PayPal account; when they pay by EFT, it goes directly to your bank. How fast it reaches your bank is set by your payment provider, not by Wielo.

A guest wants to cancel - what do I do?

Guests can cancel from their reservation page; the refund follows the cancellation policy you set on the listing. You don’t have to do anything — but if you want to be flexible, you can issue a goodwill refund from the booking detail page.

Can I import bookings from Airbnb so my calendar stays in sync?

Yes. Open Channels → Add iCal feed and paste your Airbnb (or Booking.com, and most other) export URLs. Wielo re-checks each feed every few hours and blocks matching dates on your Wielo calendar. Two-way sync — importing other calendars and sharing your Wielo calendar back out — is available to all hosts.

What is Wielo’s commission, and when am I charged?

Wielo charges a flat subscription for the platform and takes 0% commission on your bookings. Guests pay through your own connected Paystack or PayPal account (or by EFT to your bank), so booking money settles directly to you — Wielo never holds it and deducts nothing from it. The only thing you pay Wielo is your plan.

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