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Payments & payouts 5 min read 08 Jun 2026 1 views

The Ledger: every transaction in one place

Your whole money picture on one page — charges, payments, credits and refunds across every guest and every business. How to read a row, read the five totals, filter (incl. by business), search, manage any transaction, and lock a month for your accountant.

The Ledger (under Finances in your dashboard) is the single source of truth for your money. Every charge, payment, deposit, store credit and refund — across all your bookings and guests — lands here as one row. The per-booking Payments tab and a guest’s Finances tab show the very same rows, just filtered down, so the numbers always agree. Run more than one business? You can scope the whole page to just one of them.

Every transaction across your whole account, updating as money moves.

The five totals at the top

Outstanding
R2,900
across 1 guest
Collected
R5,400
Refunded
R0
Credits
R300
Net
R5,400
  • Outstanding — what guests still owe you, added up across everyone (the sub-line shows how many guests).
  • Collected — total cash you’ve received, by every method.
  • Refunded — total cash you’ve paid back out.
  • Credits — total store credit you’ve granted to guests.
  • Net — Collected minus Refunded: the cash that actually stayed with you.

With a business selected, these five totals show that business’s figures only.

How to read a row

Here’s exactly what the ledger shows — a charge, a part-payment, and a pending add-on on one booking:

Transaction Type For Amount Balance
Stay · 3 nights
VLO-1042
Charge Booking R8,000 R8,000 due
Deposit received
EFT · ref 4471
Deposit Booking (R5,400) R2,600 due
Late checkout Pending
Charge Add-on R300 R2,900 due
  • Type — what the entry is: Charge, Payment, Deposit, Credit applied, Credit note or Refund.
  • For — what the money was about: Booking, Add-on, Store credit or Refund.
  • Amount — charges and refunds (they raise what a guest owes) print plain; payments and credits (they lower it) print in (parentheses), standard accounting style.
  • Balance — the running figure for that guest after this entry: how much is due, how much credit they hold, or settled when it’s square.
  • Document — the invoice, receipt, credit note or refund document, ready to open or download as a PDF.

Every entry is colour-tagged

The Type tells you what happened to the money:

Charge Payment Deposit Credit applied Credit note Refund

The For tells you what it was about:

Booking Add-on Store credit Refund

Paid vs balance, at a glance

CollectedR5,400
Balance dueR2,900

The same paid-vs-due picture appears on each booking’s Payments tab — always derived from the ledger, never typed in by hand.

Find anything fast

All 128 Charges 54 Payments 61 Refunds 2 Credits 7 Voided 4
  • Filter pills — each carries a live count; the Voided pill shows only when you have voided entries.
  • Business dropdown — if you run more than one business, scope the page to one of them. It re-reads the ledger for that business, so the five totals and every running balance reflect that business alone.
  • Guest dropdown — narrow the whole page to one guest.
  • Search — matches a document or booking number, guest name, the note, the type, and the date (type “7 Jun 2026” or “2026-06-07”).
  • Date sort — tap the Date header to flip newest-first / oldest-first. The balances stay correct either way.

Filtering by business

Each transaction belongs to a business — the one that owns the booking’s listing. The business dropdown on the Ledger lets you see only that business’s money, and the same control sits on a guest’s Finances tab when that guest has booked across more than one of your businesses.

Good to know
On a guest record, the headline balance always reflects every business — the total the guest owes you (or the credit they hold) across all of them. The business filter only scopes the list of transactions below it, so you can read one business’s activity without losing the true overall balance.

Manage any transaction from its row

The menu on every row gives you the booking’s money actions without leaving the Ledger:

Record paymentLog a manual EFT or other payment against the booking.
Mark as receivedConfirm a pending EFT landed — the first one confirms the booking.
Issue refundPay cash back out to the guest.
Give credit noteGrant store credit they can spend on a future stay.
Add a chargeBill an extra against the booking.
Open / send documentShare the invoice, receipt or credit note with the guest.

Voiding — correct without deleting

Deposit received
Voided — recorded on the wrong booking
Deposit Booking (R5,400)
Audit-safe
Nothing is ever erased. Void reverses an entry while keeping it on record with your reason — it shows struck-through under a Voided tag and drops out of your live totals. That’s how you fix a mistake cleanly.

Close a month for your accountant

Jun 2026 Open
May 2026 Closed
Periods
Use Periods (top-right) to close a month once it’s reconciled. After that, no transaction dated in that month can be created or voided — you’d post a correcting entry in the open month instead. You can reopen a closed month any time, and both the close and the reopen are written to the audit trail.
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