How to issue a partial refund without cancelling a booking

Issuing a partial refund is the right tool when a guest had a minor problem but still completed the stay. The booking stays confirmed, the calendar stays blocked, and the guest gets money back without a full cancellation.

Step by step

1. Open the booking from Bookings → All.
2. Click Issue refund in the right rail.
3. Choose an amount (max = paid total).
4. Add a short reason. Guests see this.
5. Submit. Paystack settles within 5–10 business days.