How to issue a partial refund without cancelling a booking
Goodwill refunds keep the reservation intact and the calendar blocked. Here is when and how to issue one.
Issuing a partial refund is the right tool when a guest had a minor problem but still completed the stay. The booking stays confirmed, the calendar stays blocked, and the guest gets money back without a full cancellation.
Step by step
- Open the booking from Bookings → All.
- Click Issue refund in the right rail.
- Choose an amount (max = paid total).
- Add a short reason. Guests see this.
- Submit and confirm you’ve sent it. Refunds typically take 3–10 working days to reach the guest.
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